You find out your product broke something when the tenth angry ticket lands, not the first.
Audits every resolved ticket for quality and policy adherence, and surfaces the patterns behind repeat complaints before they become a trend.
100% Of resolved tickets reviewed for quality, not a spot-checked sample
Book a CallA single bad ticket is a support problem. Ten of the same bad ticket is a product problem nobody's connected yet. Catching that pattern on ticket three instead of ticket ten is the difference between a quick fix and a wave of cancellations.
Nobody has time to read every closed ticket, so a shipping bug or a confusing pricing page shows up as "another one of those" ten separate times before anyone notices it's actually one issue, not ten.
The Insights Agent reviews every resolved ticket against policy, checks the quality of what the Resolution Agent sent, and tags the root cause, a bug, a shipping issue, a billing question, confusion about a specific feature.
It rolls those tags up automatically and flags the moment a specific issue crosses a volume threshold in a single day, instead of waiting for someone to notice a pattern by memory.
It reads from your helpdesk, writes tags back for future reporting, and delivers a digest to wherever your team already looks, a Slack channel or a weekly email, instead of a raw ticket export nobody opens.
- Resolved-ticket quality review
- Policy adherence checks
- Recurring issue detection
- Root-cause tagging
- Weekly founder digest
- Refund & exception trend tracking
- CSAT & sentiment tracking
- Reporting sync