Stop being your own support team.
Every ticket that lands in your inbox is time stolen from the parts of the business only you can do. Most AI support platforms are built for enterprise CX orgs with a whole team to run them. You don't have one of those, you just have a queue that keeps growing. We put an agent behind your helpdesk that actually resolves tickets, not just answers them.
Illustrative figures based on typical SMB support operations. Your audit maps the real numbers for your team.
One trusted partner for the support workflows behind a queue that actually stays empty.
Resolution Agent
Resolves the bulk of incoming tickets end-to-end, order status, refunds, subscription changes, account resets, across your helpdesk and the backend systems that actually hold the answer.
- 01Order status lookup
- 02Refund & return processing
- 03Subscription & plan changes
- 04Password & account resets
- 05Policy & FAQ responses
- 06Multi-channel handling
- 07Confidence-based escalation
- 08Helpdesk & backend write-back
Triage Agent
Reads, classifies, and routes every incoming ticket the moment it arrives, so nothing urgent waits behind something routine.
- 01Intent & urgency classification
- 02Sentiment & churn-risk flagging
- 03Priority queue ordering
- 04Auto-tagging & categorization
- 05VIP & high-value customer detection
- 06Smart routing to the right person
- 07SLA breach alerts
- 08Helpdesk tag & field write-back
Follow-Up Agent
Checks in on open tickets, chases internal teams for missing information, and closes the loop instead of letting tickets go stale.
- 01Stalled-ticket detection
- 02Customer check-in cadence
- 03Internal follow-up requests
- 04Order & shipping delay updates
- 05Renewal & churn check-ins
- 06Escalating reminder schedule
- 07Auto-close on no response
- 08Helpdesk status sync
Insights Agent
Audits every resolved ticket for quality and policy adherence, and surfaces the patterns behind repeat complaints before they become a trend.
- 01Resolved-ticket quality review
- 02Policy adherence checks
- 03Recurring issue detection
- 04Root-cause tagging
- 05Weekly founder digest
- 06Refund & exception trend tracking
- 07CSAT & sentiment tracking
- 08Reporting sync
What it looks like when the highest ROI bottleneck gets fixed first.
Resolution AgentHighline Outdoor Co.Highline never hired a support team. The founder and one generalist ops hire split the Zendesk inbox between product launches, and most of what came in was the same handful of questions asked a different way.
Read the case study
Triage AgentFernwood SoftwareFernwood's support inbox was worked first-in-first-out by two customer success reps who also owned onboarding. A churn-risk ticket had the same odds of getting seen quickly as a routine question.
Read the case studyBuilt around the helpdesk and commerce stack you already run, not instead of it.
Kalon Agents operates across the tools your team already uses. No rip-and-replace, no migrating your ticket history, no re-entering data by hand. We plug straight into the helpdesk, commerce, and messaging tools you run today.
Don't see your platform listed? If it has an API, we'll build the connector before your first workflow goes live.
What founders and operators usually ask before starting.
Do I need to replace Zendesk, Intercom, or Shopify?
No. Kalon Agents is built to sit on top of the helpdesk, commerce, and messaging tools you already run, connecting into Zendesk, Intercom, Freshdesk, Gorgias, Shopify, Stripe, and more rather than replacing any of them.
How long does it take to get the first workflow live?
Most teams start with a single workflow, usually the Resolution Agent, live within a few weeks of the initial audit. We prove ROI on one bottleneck before expanding further.
What happens when the agent can't resolve something confidently?
Every workflow runs on a confidence threshold. Below it, the agent stops and escalates to you or your team with full context attached, the order history, the policy check, and what it already looked at, so a decision takes seconds instead of a full investigation.
Is this a long-term contract?
No. We start with the highest ROI workflow and earn the right to expand. If a workflow isn't paying for itself, you're not locked into keeping it.
We don't have a real support process written down anywhere, is that a problem?
No, that's the normal starting point for most SMBs we work with. Part of the audit is capturing the judgment calls your team already makes by instinct, refund thresholds, escalation paths, tone, and turning that tribal knowledge into the policy the agent runs on.