Every ticket you answer yourself is time you didn't spend running the business.
Resolves the bulk of incoming tickets end-to-end, order status, refunds, subscription changes, account resets, across your helpdesk and the backend systems that actually hold the answer.
3–4 hrs/day Time a founder or early hire often spends on tickets a system could resolve directly
Book a CallMost tickets aren't hard, they're just tedious: two systems, a copy-paste, a reply. That's exactly the volume that shouldn't be sitting on a founder's plate, and it's the first thing this agent takes off it.
"Where's my order?" "Can I get a refund?" "How do I change my plan?" Today, answering any of these means someone, usually the founder or whoever's covering the inbox that day, opening Shopify or Stripe in one tab and the helpdesk in another, then typing out a reply by hand.
The Resolution Agent reads the incoming ticket, understands what the customer actually needs, and looks it up directly: the real order status from Shopify, the real subscription state from Stripe, the real account record. Then it takes the action, issues the refund, updates the plan, resets the account, instead of drafting a reply for someone else to send.
It replies in your brand's voice across whatever channel the ticket came in on, email, chat widget, or social DMs, and stays inside policy thresholds you set: a refund under a set amount clears automatically, anything above it, or anything it isn't confident about, gets escalated with full context instead of guessed at.
It works with Zendesk, Intercom, Freshdesk, Help Scout, Gorgias, and Front, and reads and writes directly to Shopify and Stripe, so a resolved ticket is actually closed in the systems you already run, not logged somewhere separate.
- Order status lookup
- Refund & return processing
- Subscription & plan changes
- Password & account resets
- Policy & FAQ responses
- Multi-channel handling
- Confidence-based escalation
- Helpdesk & backend write-back