One trusted partner for the support workflows behind a queue that actually stays empty.
Each workflow below is a standalone product. We usually start with one, prove the ROI, then expand.
Resolution Agent
Resolves the bulk of incoming tickets end-to-end, order status, refunds, subscription changes, account resets, across your helpdesk and the backend systems that actually hold the answer.
3–4 hrs/dayTime a founder or early hire often spends on tickets a system could resolve directly
View productCapabilities
- 01Order status lookup
- 02Refund & return processing
- 03Subscription & plan changes
- 04Password & account resets
- 05Policy & FAQ responses
- 06Multi-channel handling
- 07Confidence-based escalation
- 08Helpdesk & backend write-back
Triage Agent
Reads, classifies, and routes every incoming ticket the moment it arrives, so nothing urgent waits behind something routine.
<5 minTypical time to first response on a flagged urgent ticket
View productCapabilities
- 01Intent & urgency classification
- 02Sentiment & churn-risk flagging
- 03Priority queue ordering
- 04Auto-tagging & categorization
- 05VIP & high-value customer detection
- 06Smart routing to the right person
- 07SLA breach alerts
- 08Helpdesk tag & field write-back
Follow-Up Agent
Checks in on open tickets, chases internal teams for missing information, and closes the loop instead of letting tickets go stale.
Days, not weeksTypical time a stalled ticket now takes to actually close
View productCapabilities
- 01Stalled-ticket detection
- 02Customer check-in cadence
- 03Internal follow-up requests
- 04Order & shipping delay updates
- 05Renewal & churn check-ins
- 06Escalating reminder schedule
- 07Auto-close on no response
- 08Helpdesk status sync
Insights Agent
Audits every resolved ticket for quality and policy adherence, and surfaces the patterns behind repeat complaints before they become a trend.
100%Of resolved tickets reviewed for quality, not a spot-checked sample
View productCapabilities
- 01Resolved-ticket quality review
- 02Policy adherence checks
- 03Recurring issue detection
- 04Root-cause tagging
- 05Weekly founder digest
- 06Refund & exception trend tracking
- 07CSAT & sentiment tracking
- 08Reporting sync