What it looks like when the highest ROI bottleneck gets fixed first.
The bottleneck we found, the workflow we deployed, and the revenue or time recovered for each customer below.
AI Phone AgentSunbelt Air & HeatSunbelt Air & Heat
Phoenix, AZ · 11 trucks · residential service & replacement
Sunbelt's office closed at 5pm, but Phoenix summers don't. Every after-hours no-cool call went to a generic voicemail greeting, and most callers hung up and dialed the next result instead of leaving a message. The goal wasn't just to catch more calls, it was to make Sunbelt look like a shop that's always open, without paying for a night shift.
- 27/wk After-hours calls now answered live instead of rolling to voicemail
- 48s Average time from call start to booked appointment
- 90% Of after-hours calls converted to a booked appointment, up from roughly 1 in 5
AI QuotingGreat Lakes Comfort SystemsGreat Lakes Comfort Systems
Grand Rapids, MI · 6 trucks · residential replacement-heavy
Great Lakes technicians were strong in the field but estimates piled up on their phones until end of day, sometimes end of week. Homeowners comparing replacement quotes rarely waited that long. The shop wasn't losing on price or workmanship, it was losing on speed, and nobody had measured that until it started costing real money.
- Same day Typical quote turnaround, down from 1–3 days
- +9 pts Improvement in replacement close rate
- 0 Estimates sitting untouched on a technician's phone
AI Follow-up + Dispatch AutomationPalmetto Home ServicesPalmetto Home Services
Charleston, SC · 18 trucks · residential & light commercial
Palmetto's growth outpaced their office. Maintenance plans lapsed quietly, open estimates went cold, and the dispatch board got manually re-shuffled by hand every time a tech ran long. The company had scaled trucks and technicians three-fold without adding office headcount, and the cracks were starting to show in the numbers, not just the vibe.
- 62% Reactivation rate on previously lapsed maintenance plans
- ~90 min/day Office time reclaimed from manual dispatch re-shuffling
- Real-time Customer updates on delays, with no callback required