Every unanswered call is a job on your competitor's schedule.
Answers inbound and after-hours calls, qualifies the customer, captures job details, and books appointments.
Our furnace won't turn on, it's 40 out tonight.
That's an emergency, I can get someone there within the hour. What's the address?
212 Oak Street.
You're booked for 7:00–8:00 PM. Confirmation is texted, and I've synced the job to dispatch.
$60k+/yr Reachable revenue at that rate, unanswered
Book a CallMiss just 5 calls a week at a $250 average ticket and that's over $60,000 a year in reachable revenue going to whichever competitor picks up first. This workflow exists to make sure that's never your business.
The Phone Agent picks up on the first ring, any time of day, and runs the conversation the way your best CSR would: confirming the problem, capturing the address and equipment details, and setting real expectations on timing. It knows the difference between a no-cool emergency at 11pm and a routine tune-up request, and prioritizes accordingly.
Once a job is qualified, it books straight into your calendar and syncs to dispatch, no manual re-entry. Your team sees a ready-to-run job, not a voicemail to call back. Every call is logged against the customer record in your CRM automatically, so history and equipment details are there the next time they call, no matter who picks up.
When a call falls outside a clean booking, an escalation, a pricing negotiation, an angry customer, it's flagged and handed to your team immediately with a transcript and summary attached, so no context gets lost in translation.
We connect the Phone Agent to whatever you're already running: Google Calendar for scheduling, your CRM for customer records, and your dispatch software for job assignment. If a system doesn't have a native integration, we build one.
- After-hours coverage
- Lead qualification
- Appointment booking
- Google Calendar sync
- CRM logging
- Dispatch sync
- Emergency triage
- Call transcripts & recordings