Hiring a second maintenance coordinator is a reasonable instinct once one person can't keep up with intake, dispatch, and status updates across a growing unit count. It's also slow: a search, weeks of ramp time learning your vendor network and PM software, and the ongoing cost of managing someone whose day is still mostly repetitive relay work.
The agents above aren't a replacement for a coordinator handling real relationships, difficult tenants, and judgment calls, most portfolios still need that role. They're coverage for the repetitive volume that shouldn't have required a second hire in the first place, coverage that doesn't disappear during a slow onboarding month or a sudden spike in work orders.