What it looks like when the highest ROI bottleneck gets fixed first.
The bottleneck we found, the workflow we deployed, and the revenue or time recovered for each customer below.
Cascade Ridge Property Group
Boise, ID · 740 units under management · single-family & small multifamily
Cascade Ridge ran maintenance intake through a shared office line that rolled to voicemail after 5pm and on weekends. A tenant with a real emergency and an unanswered phone did the thing tenants do next: called an attorney, or made it worse trying to fix it themselves.
- 24/7 Maintenance intake coverage, no after-hours voicemail
- <10 min Typical time from an emergency call to an on-call manager alerted
- 0 Water-damage-scale emergencies missed since deployment
Fieldstone Residential
Columbus, OH · 1,150 units · third-party management for 6 institutional owners
Fieldstone's two maintenance coordinators worked a shared vendor list by memory, calling around until someone picked up. A work order regularly sat two or three days before a vendor was even confirmed.
- <1 hr Typical time to vendor dispatch, down from 2-3 days
- 40 Vendors in the network the agent can match against automatically
- 22% Reduction in average work order cost after vendor performance scoring
Harborview Property Partners
Tampa, FL · 480 units · coastal single-family & condo portfolio
Harborview's single maintenance coordinator was spending a meaningful chunk of every day just telling tenants and owners what she already knew: that a work order existed and was moving. Meanwhile, a repeat issue in one condo building went unnoticed for months.
- 0 "Any update?" calls and texts the coordinator has to personally answer
- 3rd call When the recurring plumbing issue was flagged, not the 7th
- ~90 min/day Coordinator time reclaimed from status check-ins