The 9pm maintenance request doesn't wait for your office to open Monday.
Answers and triages inbound maintenance requests day or night, across phone, text, and your resident portal, then opens a work order with the details a vendor actually needs.
24/7 Maintenance intake coverage, no after-hours voicemail
Book a CallA tenant with a real emergency and no one picking up doesn't wait patiently, they call a lawyer, leave a bad review, or make it worse trying to fix it themselves. Catching that call at 9pm instead of 9am Monday is the difference between a $200 repair and a habitability complaint.
A maintenance request today usually starts with a tenant calling, texting, or submitting a portal ticket, and someone on your team having to notice it, figure out how urgent it actually is, and decide what happens next. If that happens after 6pm or on a weekend, it sits until Monday, whether it's a running toilet or a burst pipe.
The Maintenance Intake Agent answers the call, text, or portal submission the moment it comes in, any hour, and asks the same questions your best coordinator would: what's broken, how bad is it, is anyone available to grant vendor access. It tells a no-heat call from a slow drain and prioritizes accordingly, instead of treating every request as equally urgent or equally safe to ignore.
Once it has the details, it opens a work order in your property management software with the unit, lease, and tenant contact already attached, and pulls in a photo or voice note when the tenant can provide one, so a vendor isn't showing up blind.
It connects to your PM software, AppFolio, Buildium, Yardi, and others, to pull unit and lease details automatically, and to your existing phone lines and resident portal, so tenants keep using the channel they already use. They just stop waiting for someone to notice.
- After-hours intake
- Urgency triage
- Emergency escalation
- Work order creation
- Photo & note capture
- Unit & lease lookup
- PM software sync
- Call transcripts & recordings