"Any update on my work order?" is the text you shouldn't have to answer by hand.
Keeps tenants and owners informed automatically at every stage, from request received to job complete, without a manual check-in call or text.
90%+ Fewer "any update?" calls and texts once tenants are updated automatically
Book a CallTenants rarely file a second complaint because the first one was mishandled, most of the time it's because nobody told them anything was happening. A quiet work order costs you a phone call today and a lease non-renewal in six months.
A tenant who submits a maintenance request and hears nothing assumes it's been forgotten, so they call, text, or email to check, which lands right back on the same team that's already behind on the actual work order. Owners have the same question about their properties and usually get an answer only when they ask for one.
The Tenant & Owner Update Agent sends a status update automatically at each real milestone, request received, vendor scheduled, job complete, instead of waiting for someone to ask. It follows up after the job to confirm the tenant is satisfied and flags anything that isn't, before it turns into a complaint to the owner or a bad review.
Owners get the same visibility without a phone call: a work order opened, what it's costing, when it closed, rolled into the reporting cadence you already send, so "what's going on with unit 4B" stops being a question anyone has to ask.
It runs on top of your PM software and CRM, so every message reflects the real status of the real work order, and reaches tenants and owners over whatever channel they actually check, text, email, or your resident portal.
- Automated status updates
- Multi-channel outreach
- Owner reporting
- Satisfaction follow-up
- Rent & renewal reminders
- Move-in & move-out coordination
- Escalation to your team
- CRM & PM software sync